Effective Date: March 3, 2026
Website: https://thecleaningbrothersllc.com
At The Cleaning Brothers LLC (“we,” “our,” or “us”), your privacy is incredibly important to us. We are committed to safeguarding the personal information you share with us when you visit our website and use our residential, commercial, and specialized cleaning services in Yakima, Washington, and other U.S. locations, including Missouri. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. We comply with all relevant federal and state privacy laws, including the California Consumer Privacy Act (CCPA), where applicable.
1. Information We Collect and Why
We collect personal information in two main ways: directly from you and automatically through your use of our website. Personal information is any data that identifies or relates to an individual.
We collect the following information to:
Personalize your experience on our site, enabling us to better respond to your needs.
Improve the performance of our website and the services we offer.
Provide superior customer service and assist with your requests.
Send periodic emails to inform you of changes or respond to your inquiries.
A. Information You Provide Directly
When you interact with us (e.g., contacting us, requesting a quote, scheduling services), we collect the following:
Personal details: name, email address, phone number, and physical address.
Service-related information: service location, instructions, preferences, and scheduling details.
Payment details: Billing information (processed securely via third-party providers).
Communications: Any interactions via phone, email, text, or website forms.
Note: We do not store complete credit card or banking details on our servers.
B. Automatically Collected Information
When you visit our site, certain data is automatically collected, including:
IP address
Browser and device details
Pages viewed and time spent on our site
Referring URLs
This information helps us analyze website traffic and improve user experience. We use Google Analytics for this purpose. For more on their privacy practices, you can visit Google Privacy Policy.
2. Categories of Personal Information Collected
We collect the following types of personal information:
Identifiers: Name, email address, phone number, IP address
Customer records: Service address and communication history
Internet activity: Website usage data (through cookies and analytics)
We do not collect sensitive information, such as Social Security numbers, driver’s license numbers, or financial account details.
3. How We Use Your Personal Information
Your personal information helps us to:
Deliver cleaning services as requested.
Respond to inquiries and provide estimates.
Schedule and confirm appointments.
Communicate updates regarding our services.
Improve website functionality and user experience.
Maintain operational and financial records.
Comply with legal obligations.
We do not use your personal data for third-party marketing without your explicit consent.
4. How We Share Your Personal Information
We do not sell, trade, or transfer your personal information to outside parties for monetary gain. However, we may share your data with trusted third-party partners who assist us in running our business (e.g., website hosting, payment processing), provided they agree to keep your information confidential.
We may also disclose your information when required to comply with the law, enforce our site policies, or protect our rights, property, or safety. Non-personally identifiable information may be shared with third parties for marketing and analytical purposes.
5. Tracking Technologies
To provide a seamless and personalized experience, we use cookies and similar tracking technologies. These technologies allow us to:
Improve site functionality: Cookies help us remember your preferences and settings, so you don’t have to re-enter them every time you visit. This improves the efficiency and usability of our website.
Analyze traffic patterns: We use cookies to track the number of visitors to our site, which pages are being viewed, and how users interact with our content. This allows us to understand user behavior and make data-driven decisions for site improvements.
Enhance the overall user experience: By collecting and analyzing user data, we can tailor our website content and design to match your interests, making it easier and more enjoyable for you to navigate and interact with our services.
We primarily use Google Analytics to gather insights about website traffic and user behavior. Google Analytics helps us track metrics like page views, session duration, bounce rates, and user demographics. This information allows us to optimize our content and layout for a better user experience.
How You Can Manage Tracking Technologies:
You have control over the use of cookies and tracking technologies. Most browsers allow you to manage cookie preferences, including disabling cookies or receiving notifications when a cookie is being set.
Opt-out of Google Analytics Tracking: If you wish to prevent Google Analytics from collecting your data, you can use the Google Analytics Opt-Out Browser Add-on, which prevents Google Analytics from tracking your data on all websites you visit.
By using our website, you consent to the use of cookies and tracking technologies. However, if you prefer not to share this data, you can adjust your settings or opt out through the tools mentioned above.
6. Data Retention
We take data retention seriously and ensure that your personal information is only retained for as long as necessary to fulfill the purposes for which it was collected. Here’s how we approach data retention:
Provide Requested Services: We retain your personal information to complete the services you’ve requested, such as processing cleaning service bookings, sending invoices, and responding to customer support inquiries.
Maintain Operational and Financial Records: We keep certain information for record-keeping and compliance with legal obligations. This includes maintaining records of transactions, payments, and communication for accounting and auditing purposes.
Comply with Legal Obligations: In some cases, we may be required by law to retain your personal information for a set period, such as to comply with tax laws or business regulations.
Once your information is no longer needed for the purposes listed above, we take steps to ensure that it is securely deleted, anonymized, or safely archived, as appropriate. We utilize encryption and other secure methods to protect your data from unauthorized access during the disposal process.
If you have any concerns about how long your personal information is retained or wish to request deletion of your data, please feel free to reach out to us.
7. Data Security
We take reasonable steps to protect your personal information through administrative, technical, and physical safeguards. However, please be aware that no system can guarantee 100% security, especially when transmitting data over the internet.
8. Your Privacy Rights (CCPA Notice)
If you are a California resident, you may exercise the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request information about the categories of personal data we collect, the purposes for which we collect it, and the third parties with whom we share it.
Right to Access: Request a copy of the personal information we hold about you.
Right to Delete: Request deletion of your personal data, subject to certain legal exceptions.
Right to Correct: Request corrections to inaccurate personal information.
Right to Opt-Out: We do not sell your personal information. If this changes, we will update this Privacy Policy and provide an opt-out mechanism.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To submit a privacy request, please contact us using the information provided below.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated effective date clearly noted.
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, please feel free to contact us by phone or email.